Terms & Conditions

01Acceptance of Terms

By accessing or using the Supercanic website (supercanic.com), engaging our services, or communicating with us about automotive work, you agree to be bound by these Terms and Conditions, as they may be revised from time to time in accordance with Section 19. If you do not agree with any part of these Terms, please do not use our website or services.

02Operator and Applicability

The website supercanic.com and the services described on it are operated by Supercanic LLC, a California limited liability company. All references to "Supercanic," "we," "us," or "our" throughout these Terms refer to Supercanic LLC.

These Terms apply to all customers, website visitors, and any person or entity that engages Supercanic LLC for automotive services.

Fictitious Business Names and Affiliated Web Properties

Supercanic LLC conducts business under one or more registered fictitious business names ("DBAs") and markets, advertises, and delivers its services through a network of websites and domain names that it owns, operates, or controls (collectively, the "Affiliated Sites"). As of the effective date of these Terms, the Affiliated Sites include, without limitation: prepurchaseauto.com, mechanicrank.com, autorepairsj.com, hemetmechanic.com, riversidemechanics.com, vipcanic.com, mechanictemecula.com, equipmentreporters.com, and moonswrench.com, together with such other domain names and web properties as Supercanic LLC may from time to time employ for marketing, advertising, lead-generation, or traffic-generation purposes, whether or not expressly enumerated herein.

Supercanic LLC reserves the right, in its sole and absolute discretion, to register, adopt, add, remove, retire, transfer, or discontinue any DBA, domain name, or Affiliated Site at any time, with or without notice, and without liability of any kind. The inclusion of a domain name in the foregoing list is not a representation that it remains in active use, and the omission of any DBA, domain name, or web property from that list shall not be construed as evidence that such property is not owned or operated by, or affiliated with, Supercanic LLC.

Except where an Affiliated Site expressly posts its own separate terms of service, these Terms, together with our Privacy Policy, govern your access to and use of each Affiliated Site, and all references to "Supercanic," "we," "us," or "our" shall be deemed to include Supercanic LLC acting under any of its DBAs and through any Affiliated Site.

03Services

Supercanic provides automotive repair, mobile mechanic services, diesel repair, diagnostics, pre-purchase inspections, and related automotive services in Riverside County, California and surrounding areas. All services are subject to availability, technician scheduling, and parts availability.

We reserve the right to refuse service to any person at our sole discretion, including but not limited to situations involving safety concerns, inability to confirm vehicle ownership, or behavior we determine to be abusive or threatening.

04Estimates and Authorization

Before any repair work begins, you will receive a written or electronic estimate of the cost of parts and labor. By authorizing the estimate (in writing, by SMS, by email, or by initialing the work order), you authorize Supercanic to perform the work described.

Estimates are approximations based on the information available at the time. If, during service, we discover additional work is required, we will pause work and contact you to request authorization before proceeding. We will not perform additional billable work without your authorization, as required by California Business and Professions Code §9884.9.

If you decline additional repairs, you may be charged for diagnostic time and any reassembly required to return the vehicle to its prior condition.

These Terms Govern

A written or electronic estimate, invoice, or work order describes the price and the work. It does not replace, limit, or override these Terms and Conditions, and it does not create terms of business that differ from them. Where an estimate, invoice, or work order is silent or appears to conflict with these Terms, these Terms govern. Authorizing an estimate is your agreement to these Terms in full, including the Storage Charges in Section 8.

05Customer-Supplied Parts

If you supply your own parts for installation, you accept the following terms:

• Supercanic provides no warranty on customer-supplied parts.
• Supercanic's labor warranty does not cover failures caused by defective customer-supplied parts.
• If a customer-supplied part is incorrect, defective, or incompatible and causes delays or requires reordering, the Storage Fee provisions in Section 8 begin from the date we notify you of the problem.
• You are responsible for ensuring parts are correct for your vehicle. We may decline to install parts we determine are unsafe or improper.

06Payment

Payment is due in full upon completion of services unless other written arrangements are made in advance. We accept cash, major credit and debit cards, and other payment methods as indicated at the time of service.

If payment is not received, Supercanic may exercise a possessory mechanic's lien on the vehicle as permitted under California Civil Code §3068 and may retain the vehicle until payment is made. Lien sale procedures will follow the requirements of California law.

Returned checks, chargebacks initiated without first attempting to resolve disputes with Supercanic, or other failed payments may incur additional fees and may be referred to collections.

07Refunds and Cancellations

Automotive service consists of labor that cannot be returned and parts that cannot be un-installed or restocked once fitted to your vehicle. By authorizing an estimate under Section 4, you acknowledge and agree that:

• Labor is non-refundable. Once work has begun, all labor performed is earned and non-refundable, including diagnostic labor, teardown, reassembly, and road testing, whether or not you elect to proceed with the recommended repairs.
• Installed and special-order parts are non-refundable. Parts that have been installed, opened, special-ordered, cut, programmed, or classified as electrical or non-returnable by our supplier cannot be refunded. Uninstalled parts still in original, unopened packaging may, at our sole discretion, be credited less any restocking and freight charges assessed by the supplier.
• Diagnostic fees are non-refundable. Diagnostic charges are earned when the diagnosis is performed and are due regardless of the outcome or your decision to decline repairs (see Section 10).
• Deposits are non-refundable once parts have been ordered or scheduled labor has been reserved on your behalf.
• Storage fees, towing, lien processing, and administrative charges are non-refundable in all circumstances.
• Change of mind is not grounds for a refund. This includes deciding not to keep the vehicle, selling the vehicle, obtaining a lower price elsewhere, or determining after the fact that the repair was not desired.

Cancellations

• You may cancel a scheduled appointment at no charge before parts have been ordered and before a technician has been dispatched.
• If a mobile technician has already been dispatched to your location, a trip charge applies and is non-refundable.
• If parts have already been ordered, you are responsible for any restocking, freight, and handling charges that are not recoverable from our supplier.
• If work has already begun, Section 7 applies in full and no portion of the amount charged is refundable.

Exclusive Remedy

Where a repair performed by Supercanic is defective and covered under the Warranty in Section 9, your sole and exclusive remedy is repair, re-performance, or replacement of the covered part or workmanship. Supercanic reserves the right to select the remedy. A refund, credit, or reimbursement of amounts paid to a third party is not an available remedy under these Terms.

Chargebacks and Payment Disputes

If you believe an amount was charged in error, you agree to contact Supercanic first and allow us a reasonable opportunity to review the invoice. Initiating a chargeback or payment dispute for services that were authorized and performed is a breach of these Terms, and Supercanic may recover the disputed amount, associated bank and processor fees, and reasonable collection costs, and may exercise the lien rights described in Section 6.

Rights That Cannot Be Waived

Nothing in this Section limits any right or remedy available to you under California law that cannot be waived by agreement, including the California Automotive Repair Act (Business and Professions Code §9880 et seq.), the regulations of the Bureau of Automotive Repair, and the Song-Beverly Consumer Warranty Act. You are not obligated to pay for, and this Section does not apply to, work performed without your authorization as required by Section 4. Where a refund is required by law or directed by the Bureau of Automotive Repair or a court of competent jurisdiction, Supercanic will comply.

08Storage Charges

8.1 Rate

Storage is $65 per calendar day, including weekends and holidays.

8.2 Customer-Caused Delay

If you authorize repairs and the work is delayed for any reason within your control, storage is charged for every calendar day the vehicle is on our property. It is charged from the date you dropped off the vehicle until the vehicle is picked up and all charges are paid. Reasons within your control include waiting on your payment, deposit, insurance funds, customer-supplied parts, signature, or decision.

8.3 Cancellation

If you cancel authorized work, choose to have it done elsewhere, or stop responding, storage is charged for every calendar day from drop-off until pickup. You also owe for all labor performed, all parts, paint, and materials purchased, and any restocking, freight, and handling charges.

8.4 Insurance Payments

On insurance repairs, you agree to direct payment to Supercanic. If your insurer pays you directly, you must notify us in writing within one (1) business day and pay the authorized amount. If you receive insurance funds and do not pay us, whether or not you tell us, storage is charged for every calendar day from drop-off until pickup. Misrepresenting the status of an insurance payment is a breach of these Terms. You authorize us to contact your insurer directly to verify claim and payment status.

8.5 Your Duty to Keep Us Informed

You are responsible for telling us promptly, in writing, of any change in your plans, funding, or insurance claim. Supercanic is not required to follow up with you, and our not contacting you does not stop storage from accruing.

8.6 Completed Repairs

When repairs are complete and we notify you, storage of $65 per calendar day begins on the fourth day after notification.

8.7 Release and Lien

All storage charges must be paid before the vehicle is released. Supercanic holds a possessory lien for all charges owed, as permitted by California law, including Civil Code §3068.

8.8 Acceptance

By signing an estimate or work order, or by leaving a vehicle in our care, you agree to these storage terms.

09Warranty

Supercanic provides a limited warranty on parts and labor for repairs performed at our locations, consistent with California Business and Professions Code §9884.9 and the Song-Beverly Consumer Warranty Act.

Standard Warranty

• Coverage: 90 days or 4,000 miles, whichever occurs first, from the date of service.
• What is covered: defects in parts we supplied and in our workmanship on the specific repair performed.
• What is not covered: normal wear and tear; damage from misuse, neglect, accidents, or unauthorized modifications; pre-existing conditions; parts supplied by the customer; conditions caused by failure to perform recommended maintenance.

Engine and Transmission Warranty. Additional Conditions

Engine and transmission warranties, if offered for a specific repair, are conditional on the following:

• All recommended maintenance is performed on schedule and documented with receipts;
• Oil and fluid changes are performed at manufacturer-recommended intervals using correct grade and specification;
• The vehicle is not operated in an overheated condition or with known mechanical faults;
• All follow-up service for the warranted repair is performed by Supercanic at our shop. Service or modifications performed by another shop or unauthorized mechanic on the warranted component voids the warranty.

Warranty Claims

To make a warranty claim, contact us by phone or email within the warranty period. Having your vehicle worked on or taken to a different mechanic or shop does void your labor warranty but you may still do a parts warranty if needed. We may require inspection of the vehicle at our shop to evaluate the claim. Approved warranty repairs are performed at no charge for parts or labor covered under the warranty.

10Diagnostic Fees

Diagnostic services are charged separately and are due whether or not you choose to proceed with the recommended repairs. Diagnostic fees may be credited toward the cost of repair work at our discretion when the repair is authorized and completed by Supercanic.

11Personal Property

Supercanic is not responsible for personal property left in vehicles during service, including but not limited to electronics, cash, jewelry, tools, documents, child seats, and aftermarket accessories. We recommend removing all valuables before leaving your vehicle.

12Shop Access, Safety, and Customer Hours

Supercanic operates a private place of business. Access to our premises is a privilege extended to customers for the purpose of dropping off, discussing, and picking up a vehicle, and it is conditioned on the rules in this Section. These rules exist to protect your safety, to meet the occupational safety requirements that apply to automotive work areas, and to satisfy the conditions of our garage liability insurance.

Service Bays and Work Areas

• Customers, visitors, and anyone accompanying a customer may not enter a service bay, work area, lift area, or parts storage area at any time, whether or not their own vehicle is present. Vehicles raised on lifts, hot exhaust components and fluids, compressed air, jack stands, welding operations, and moving equipment make these areas hazardous to anyone without training and protective equipment.
• If you want to see a condition on your vehicle, ask a service advisor. We will bring the part or a photograph out to the customer area, or a Supercanic employee will escort you when it is safe to do so. An escort is required at all times and may be declined or ended at our discretion.
• Children must remain under adult supervision in the customer area at all times.

Tools, Equipment, Parts, and Vehicles

• Once your vehicle has been dropped off, you may not touch, move, operate, adjust, start, remove, or otherwise handle any tool, equipment, lift, part, component, fluid, or vehicle on our premises, including your own vehicle and parts removed from it, unless a Supercanic employee is present and has expressly authorized it.
• Your vehicle remains in our care and control from drop-off until the invoice is settled and the vehicle is released to you. Do not enter, start, or move your vehicle on our lot without a Supercanic employee present.
• Parts removed from your vehicle remain in our possession pending completion of the work and payment. If you want your replaced parts returned to you, you must request them at the time you authorize the work order, as provided under California Business and Professions Code §9884.10. Parts that must be returned to a manufacturer or supplier under warranty or as a core exchange cannot be given to you.
• To the fullest extent permitted by law, Supercanic is not responsible for any injury, damage, or loss resulting from a customer or visitor entering a restricted area, or handling any tool, equipment, part, or vehicle, without authorization.

Hours Customers May Be on the Premises

Our customer-facing window is intentionally narrower than our service hours, because technicians begin and finish work outside the times customers may be on site.

• Customers may be present on our premises between 10:00 a.m. and 6:00 p.m.
• Outside that window, presence on the premises is limited to a brief drop-off or pickup only, arriving, exchanging keys or payment, and departing.
• Any other presence outside 10:00 a.m. to 6:00 p.m., including waiting on site, extended visits, meeting a third party at our location, or any after-hours access, must be authorized in advance and in writing by a member of Supercanic customer service or management. A text message or email from us is sufficient; verbal permission alone is not.
• These hours govern customer presence only. They do not extend, limit, or otherwise describe our service hours or our obligations regarding your vehicle.

Conduct and Removal

We may ask any person to leave our premises who does not follow this Section, who behaves in a manner we consider unsafe, abusive, or threatening, or who interferes with our work. Refusing to leave private property after being asked to do so may constitute trespass under California Penal Code §602. Nothing in this Section prevents you from retrieving your vehicle in accordance with these Terms or from exercising any right you hold under California law.

13Recording, Photography, and Media on Our Premises

Recording of Conversations

California Penal Code §632 makes it unlawful to record a confidential communication without the consent of every party to it. Supercanic LLC, on behalf of itself and its members, managers, employees, and technicians, expressly withholds consent to the recording of any conversation with our staff, whether that recording is made openly or covertly, and whether by telephone, mobile device, body-worn camera, wearable, dash camera, or any other device.

Our premises are a private place of business and are not open to the public for recording. Conversations with our staff, at the counter, in the office, on the lot, or by telephone, are conducted with the mutual expectation that they are confidential and are not being overheard or recorded by anyone outside the conversation. Being a customer, or being present on our premises, does not create consent to record. This notice is published so that this expectation is clear to every person before a conversation begins.

Telephone Calls and Call Forwarding

Calls to our business line may be forwarded to a cellular telephone belonging to an owner, manager, or team member who is not physically at our location. This happens routinely when a call is received outside normal business hours, so that customers can reach a person rather than a voicemail box. California Penal Code §632.7 separately prohibits recording a call to or from a cellular or cordless telephone without the consent of all parties, and that prohibition applies whether or not the conversation is confidential. By calling us, you acknowledge that your call may be answered on a personal cellular telephone and that Supercanic does not consent to your recording it.

Recordings We Make. Quality Assurance

The restrictions above apply to recordings made by customers and visitors. Separately, and with notice, Supercanic may record incoming and outgoing telephone calls for quality assurance and training purposes. Where a call is being recorded, you will be notified at the beginning of that call by a recorded announcement or an audible tone, and continuing the call after that notice is your consent to the recording. If you prefer not to be recorded, tell the person you are speaking with and we will stop the recording, continue the conversation by text or email, or you may end the call. Consent to recording is never a condition of receiving service.

Call recordings are stored securely and are not routinely monitored, screened, or listened to. We review a recording only at the request of the customer who was on that call, for example, to confirm what was quoted, authorized, or scheduled. The only other circumstance in which a recording is accessed is where we are compelled to produce it by subpoena, court order, or other legal process, or where production is otherwise required by law. Call recordings are never sold and are not shared with third parties for marketing.

To ask us to review or produce a recording of a call you were on, contact us at Supercanic@gmail.com or (951) 644-1599.

Photography and Video

• Customers and visitors may not photograph, film, video record, audio record, live stream, or otherwise capture media of our premises, service bays, equipment, work in progress, business records or paperwork, other customers, other customers' vehicles, or of our owners, management, employees, or technicians.
• This applies to every device, including phones, cameras, body-worn cameras, wearables, and dash cameras operating while on our lot.
• Our employees and technicians have not consented to appearing in photographs, video, or audio recordings, and their likenesses and voices may not be captured or distributed.
• You may photograph your own vehicle for your own records, for example, to document its condition, with the prior permission of a Supercanic employee, provided that no staff member, other customer, other customer's vehicle, or work area appears in the image.

If This Section Is Not Followed

Recording or photography contrary to this Section is a breach of these Terms and of the conditions under which you are permitted on our premises. We may ask you to stop recording, to leave the premises, or both, and we may decline further service. Unauthorized recording of a confidential communication may also carry consequences under California Penal Code §632 and §632.7 that are independent of these Terms.

What This Section Does Not Restrict

This Section governs the capture of recordings and images on our premises. It does not restrict, and is not intended to restrict, your right to write, post, or publish a review, rating, or any other truthful statement about Supercanic or about your experience with us, a right protected by California Civil Code §1670.8 and the federal Consumer Review Fairness Act. It also does not limit your ability to report a concern to the Bureau of Automotive Repair or to any law enforcement or regulatory agency, or to provide evidence in a legal proceeding or in response to a subpoena or court order.

14Liability

Supercanic's liability for any claim arising from our services is limited to the amount paid by the customer for the specific service in question. To the maximum extent permitted by law, we are not liable for indirect, incidental, consequential, special, or punitive damages, including lost wages, towing, rental car costs, or loss of use.

Nothing in these Terms limits any rights or remedies you have under California consumer protection law that cannot be waived by agreement.

15Vehicle Abandonment

Vehicles left at our facility for more than thirty (30) days after service completion, without payment and without communication from the registered owner, may be deemed abandoned. Supercanic reserves the right to enforce its mechanic's lien and dispose of the vehicle in accordance with California Civil Code §3068 and California Vehicle Code provisions governing lien sales.

All accrued storage fees, repair charges, lien processing costs, and notification costs are recoverable from the proceeds of any lien sale.

16SMS Communications

SMS Program Description and Messaging Use Cases

Supercanic LLC operates an SMS text messaging program to communicate with customers about their auto repair and mobile mechanic service. The program is used solely for service-related, customer-care messaging tied to a request you have made with us. Use cases include: appointment confirmations and reminders, scheduling coordination, quotes and estimates, "on the way" technician arrival notifications, parts and status updates, invoices and payment links, pickup-ready notifications, and customer support replies. With your separate, optional consent, we may also send occasional service-related promotions. This is a customer-care program, not a marketing list.

How You Opt In

You consent to receive SMS messages from Supercanic LLC when you provide your mobile number on our website, in person, or by phone and indicate (verbally, in writing, or by checking an unchecked opt-in box on our contact form) that you'd like text communications about your service. Consent to receive SMS messages is never a condition of purchase.

Message Types

• Appointment confirmations and reminders
• Scheduling, quotes, and estimates
• Status updates and invoices
• "On the way" technician notifications
• Pickup-ready notifications
• Customer support replies and review requests after service
• Occasional service-related promotions (only with separate consent)

How to Opt Out. Text STOP

You can cancel the SMS program at any time. Reply STOP to any message to unsubscribe from all SMS communications from Supercanic. After you text STOP, we will send a single confirmation message and then stop sending SMS messages. To rejoin, you can sign up again as you did originally.

Help and Support Contact

For help with the SMS program at any time, reply HELP to any message, or contact Supercanic LLC directly:

• Phone / Text: (951) 644-1599
• Email: Supercanic@gmail.com

Message Frequency, Message and Data Rates

• Message frequency varies based on your active services. Most customers receive between 2 and 10 messages per service visit.
• Message and data rates may apply, depending on your mobile carrier and plan.

Carrier Liability Disclaimer

Mobile carriers are not liable for delayed or undelivered messages. Message delivery is subject to the effective transmission from your wireless service provider and is outside the control of Supercanic LLC. T-Mobile and other carriers are not responsible for delayed or undelivered messages.

Age Restriction

Our SMS program is intended for individuals who are 18 years of age or older. By opting in, you confirm that you are at least 18 years old, or that you have the consent of a parent or legal guardian.

Privacy

SMS opt-in consent and phone numbers are never shared with third parties for marketing. For full details on how we collect, use, and protect your information, see our Privacy Policy (SMS details are in Section 4 of the Privacy Policy).

17Website Use

All content on supercanic.com, including text, images, logos, graphics, layouts, and code, is the property of Supercanic LLC and is protected by United States copyright and trademark laws. You may not reproduce, distribute, modify, or use any content from this website for commercial purposes without prior written permission.

Information on this website is provided for general informational purposes only and does not constitute professional automotive advice for any specific vehicle. Always have your specific vehicle evaluated by a qualified technician before relying on any general information.

18Privacy

Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our services, you consent to the collection and use of your information as described in the Privacy Policy.

19Changes to Terms

Supercanic LLC expressly reserves the right to change, update, modify, supplement, or replace these Terms at any time, in its sole discretion, without prior individual notice except as described below. Revised Terms are posted on this page, and the "Last updated" date at the top of the page identifies the version currently in effect.

How and When Changes Take Effect

• Website use. Revised Terms apply to your use of supercanic.com as soon as they are posted. If you do not agree to the revised Terms, your remedy is to discontinue use of the website.
• New service. The Terms posted on this page at the time you authorize an estimate under Section 4 apply to that service.
• Service already in progress. If we materially revise these Terms while your vehicle is in our care or your repair is otherwise open, we will notify you by phone, SMS, or email, and the revision will not apply to that open repair unless you agree to it in writing.
• Material changes generally. Where a revision materially reduces your rights or increases your obligations, we will provide at least thirty (30) days' notice before it applies to you, posted on this page and, for customers with an open or recent service, sent to the phone number or email address on file. You may reject the revision by declining further service. Continued use of our website or services after that notice period constitutes acceptance of the revised Terms.

Limits on Our Right to Change These Terms

The reservation of rights above is subject to the following limits, which apply notwithstanding any other provision of these Terms:

• No revision shortens, reduces, or voids a warranty already issued for a completed repair. That warranty is governed by the Terms in effect on the date of that service.
• No revision applies retroactively to a claim, dispute, or invoice that arose before the revision was posted.
• No revision waives or limits any right you hold under California law that cannot be waived by agreement, including the California Automotive Repair Act (Business and Professions Code §9880 et seq.), the regulations of the Bureau of Automotive Repair, the Song-Beverly Consumer Warranty Act, and the Consumers Legal Remedies Act (Civil Code §1750 et seq.).
• Where these Terms conflict with the written estimate, work order, or invoice you authorized for a specific repair, or with any disclosure the Bureau of Automotive Repair requires on those documents, that document controls for that repair.

We encourage you to review these Terms each time you engage our services. A copy of the version in effect on any given date is available on request at Supercanic@gmail.com.

20Shop Desk Software and Subscriptions

Supercanic LLC builds and operates Shop Desk, the shop management software at shop.supercanic.com (the "Software"). We run our own shop on it and we license it to other repair businesses. Sections 20, 21, and 22 govern use of the Software. Nothing in these three Sections changes, limits, or replaces the repair terms in Sections 1 through 19, which govern the automotive work we perform on your vehicle.

If You Are a Vehicle Owner

If you are a Supercanic customer rather than a shop, the part of the Software you use is the customer page we text you. You do not need an account and you are not charged for it. When you approve an estimate, sign a work order, or authorize additional work on that page, you agree that your electronic signature and the electronic record of it carry the same force as a signature on paper, under the federal E-SIGN Act and the California Uniform Electronic Transactions Act. We record the version of these Terms that was in front of you at the moment you approved, and under Section 19 that version governs that repair. You may ask us for a paper copy of anything you signed at any time.

If your vehicle was serviced by a different shop that runs Shop Desk, that shop is your service provider, not Supercanic. Its own terms, prices, warranty, and repair license govern your repair. We host the software it used. We do not perform, supervise, price, or warrant its work.

Who May Hold a Shop Account

A shop account is for businesses. You must be at least 18 years old and authorized to bind the business you register. You are responsible for every user you invite, for keeping sign in credentials private, and for telling us promptly if you believe an account has been reached by someone who should not have it. An account covers one repair business. It is not to be shared between unrelated businesses or resold.

Plans and Fees

• Free. Free is not a trial and it does not expire. It is limited in the ways published at shop.supercanic.com at the time you sign up, including a cap on stored customers and on AI answers each month.
• Pro. Pro is $149 per month per shop as of the last updated date on this page. The current price and the current feature list are always the ones published at shop.supercanic.com.
• No card is taken at sign up on either plan. A Pro account is billed only after billing has been set up with you.
• Your rate is recorded on your account when you subscribe. Where we have offered a founding rate, that recorded rate is what we charge you for as long as the subscription stays active and in good standing. Cancelling and resubscribing later starts you at the price published on that day.

Billing and Renewal

Pro is a monthly recurring subscription. It renews automatically on the same day each month until you cancel it. Charges are made by our payment gateway against the card you place on file, in United States dollars, and are batched on Pacific time. Creating a subscription schedules the payments. It does not move money by itself, so a brand new subscription can legitimately show no payment for several hours. Any applicable tax is added to the amount shown.

Keep a working card on file. If a charge is declined we may retry it, and we will tell you at the email address on the account.

Cancellation and Refunds

You may cancel Pro at any time from the billing page in the Software or by emailing us. Cancelling stops the next charge. It is not backdated. Subscription fees are not refunded and not prorated for a partial month, for a month you did not use, or for a feature you chose not to use. When Pro ends the account drops to Free rather than closing, and anything above the Free limits becomes read only until you export it or subscribe again.

Late Payment and Suspension

If a subscription goes unpaid we may suspend access to the Software until the balance is settled. A suspended shop sees a lock screen with a way to pay, and paying restores access. Suspension does not delete your data and we will not hold a shop's own customer records as leverage. You may ask for an export of your data during a suspension.

Changes to Plans and Prices

We may change the price of a plan or what a plan includes. For an existing paid subscription we will give at least thirty (30) days' notice by email before a price increase applies to you, and your remedy is to cancel before it takes effect. A rate recorded on your account under Plans and Fees above is not raised by a general price change.

21Software Features, AI, and Third Party Tools

The Software is a tool for running a repair shop. It records customers, vehicles, bookings, jobs, inspections, photos, estimates, invoices, payroll, and messages. It does not diagnose a vehicle and it does not decide what a repair should cost. A qualified person makes those calls and stays responsible for them.

AI Answers Are Suggestions

Parts of the Software use artificial intelligence to suggest a labor time, draft a message, summarize a job, or answer a repair question. Every one of those outputs is a suggestion for a person to accept, edit, or reject. It can be wrong. It is not a professional opinion, it is not a diagnosis, and it is not an estimate until a person at the shop has reviewed it and sent it. You are responsible for what leaves your shop under your name, including any price, labor time, or promise made to a customer in a message the Software drafted. Free accounts include a set number of AI answers each month. Pro includes AI for shop staff on a fair use basis. We may meter, limit, or price AI use where volume or cost makes that necessary, with notice.

ProDemand and ALLDATA

Card Payments

Taking cards through the Software requires a payment gateway and a merchant account approved in your shop's name. That is an application to a payment processor, not a setting we switch on, and it is not in place the day you subscribe. Until your own merchant account is connected, the Software refuses to charge a card for your shop rather than route your money into anyone else's account. Card processing is governed by your agreement with the processor, and processor fees, holds, chargebacks, and reserves are between you and that processor.

Text Messages You Send Through the Software

The Software can text your customers for you. Those messages go out in your shop's name, from your number, and they are your messages. You are responsible for having consent for every number you message, for honoring STOP and HELP, for following the Telephone Consumer Protection Act and the rules your carrier applies to business messaging, and for the accuracy of what is sent. We may suspend messaging on an account that draws complaints, spam reports, or carrier violations. Carriers are not liable for delayed or undelivered messages, and neither are we. Messaging and telephone costs are passed through where a plan says so.

Leads and Dispatched Work

Leads, dispatched jobs, referral work, marketing services, and any pay per call or percentage of labor arrangement are separate written agreements. They are not part of a Software subscription, they are priced separately, and ending one does not end the other.

Availability, Support, and Changes

We aim to keep the Software running around the clock and we do not promise a specific uptime. It can be down for maintenance, for a fault, or because a service we depend on is down, including hosting, database, messaging, mapping, and payment providers. Support is by email and text during business hours. We add, change, and retire features as the product develops. Where we retire something a paid plan depends on, we will give notice and you may cancel. Anything labeled beta, preview, or experimental is provided as it is and may change or be withdrawn without notice.

22Software Data, Acceptable Use, and Limits

Your Data Stays Yours

The customer records, vehicles, jobs, photos, invoices, and messages your shop puts into the Software belong to your shop. We hold and process that data to run the Software for you, to support you, to keep the service secure, and to meet our legal obligations. We do not sell it and we do not hand your customer list to another shop. We may use aggregated information that identifies no shop and no person to improve the product. Our handling of personal information is described in our Privacy Policy.

You can export your data while the account is open. If an account closes, you have thirty (30) days to ask for an export before we may delete it, and backups age out on their own cycle after that. Ask us in writing and we will confirm when deletion is done.

Your Shop Is Responsible for Its Own Compliance

Running a repair business on our Software does not make us your repair dealer, your employer, your accountant, or your lawyer. You hold your own licenses, including any Automotive Repair Dealer registration your state requires. You set your own prices, your own warranty, and your own terms with your customers, and you are responsible for the terms document your customers are shown and sign. Payroll, tax, invoicing, and record retention features are tools. They are not advice and they do not make us responsible for your filings.

Acceptable Use

You agree not to do any of the following with the Software.

• Copy, resell, sublicense, rent, or run it for a business that is not yours.
• Reverse engineer, decompile, or attempt to derive source code, except where that right cannot be excluded by law.
• Scrape, bulk download, or harvest data that is not your own shop's, or attempt to reach another shop's account.
• Probe or interfere with the security of the service, or send it malicious code.
• Use it to send unlawful, harassing, or deceptive messages, or to hold data you have no right to hold.
• Load it with automated traffic that degrades the service for other shops.

We may suspend or close an account that breaks these rules. Where the breach is unlawful or puts other shops at risk, we may do it without notice.

Our Intellectual Property

The Software, its source code, design, documentation, and the Supercanic and Shop Desk names and marks remain our property. A subscription is a limited, non exclusive, non transferable right to use the Software while the account is in good standing. Nothing in these Terms transfers ownership to you. Feedback you send us about the product may be used without obligation to you.

Software Warranty Disclaimer and Limit of Liability

To the maximum extent permitted by law, the Software is provided as it is, without warranty of any kind, express or implied, including merchantability, fitness for a particular purpose, and non infringement. We do not warrant that it will be uninterrupted or free of faults, or that a message or a piece of data will never be delayed or lost. Keep your own records.

To the maximum extent permitted by law, our total liability to a shop for any claim arising out of the Software is limited to the subscription fees that shop paid us in the three (3) months before the claim arose, or one hundred dollars ($100) for a Free account. We are not liable for lost profits, lost business, lost or delayed messages, lost data, downtime, or any indirect, incidental, consequential, special, or punitive damages. This limit does not apply to fraud, to willful misconduct, or to any liability that cannot be limited under California law. This Section limits liability for the Software. Liability for repair work we perform on your vehicle is governed by Section 14.

23Governing Law and Venue

These Terms are governed by the laws of the State of California, without regard to its conflict-of-law principles. Any dispute arising from these Terms or from services provided by Supercanic shall be resolved in the state or federal courts located in Riverside County, California, and you consent to the personal jurisdiction of those courts.

24BAR Complaint Information

Supercanic operates in compliance with the rules of the California Bureau of Automotive Repair (BAR). If you have a dispute that we are unable to resolve directly, you may contact the BAR:

California Bureau of Automotive Repair
10949 North Mather Boulevard
Rancho Cordova, CA 95670
Phone: (800) 952-5210
Web: www.bar.ca.gov

Supercanic LLC holds California Automotive Repair Dealer license ARD 317163. All work is performed under that license. Our earlier registration as a DBA of Technologicall LLC and Hemet Mobile Mechanic under ARD 314449 has been replaced.

25Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the remaining Terms remain in full force and effect.

26Contact