Quick answer. A missed call from San Bernardino turned into a 2020 Jeep Compass with 111,350 miles. Nobody left a message, so we quoted one hour of diagnosis, $150. Our tech found the battery bad. Then the job turned out bigger than the number the owner said yes to, so the tech stopped and asked for a new yes.
Key Points
- The call came in from Google and nobody picked up. No voicemail.
- With no complaint to go on, we quoted one hour of diagnosis for $150.
- That hour is credited toward the repair if the work is done at our shop.
- Odometer: 111,350 miles. The tech found the battery bad.
- The repair was bigger than what was approved. The tech stopped for a new quote.
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A Call With No Message
The phone rang. Nobody got to it in time. No voicemail.
Nobody said which car. The number matched a 2020 Jeep Compass already on our records, and our desk wrote a note to make sure it was the right one.
When you know nothing about the problem, you cannot quote a repair. So the quote was one line. One hour to find out what the car needs, $150. If the repair gets done at our shop, that hour comes off the bill.
What the Tech Found
The tech wrote the miles first. 111,350.
Then the finding. Battery bad.
That is a plain answer. But a bad battery is not always the end of the story on a newer Jeep. These cars have a lot of computers, and a weak battery can make them act strange.
Came in with
A missed call. No message, no complaint.
What was quoted
One hour of diagnosis, $150, credited toward the repair at this shop.
What the tech found
Battery bad, at 111,350 miles.
What happened next
The repair was bigger than the approved figure. Work stopped for a new quote and a new yes.
Why the Tech Stopped
This is the part we want you to see.
The owner said yes to a number. The repair was going to cost more than that number. So the tech did not keep going. The tech stopped, and the desk built a new quote for the owner to look at.
No surprise bill. No talking you into it after the fact. You see the new number and you decide. That rule is built into Shop Desk, the software our shop runs on.
The record does not show what the owner chose after that. So we will not tell you how it ended.
Frequently Asked Questions
What does a diagnosis cost if I do not know what is wrong?
We quote one hour, $150. On this Jeep that hour is credited toward the repair if it is done at our shop.
Why would a mechanic stop in the middle of a job?
Because the repair grew past the amount you approved. We stop, send a new quote and wait for your yes.
Can a bad battery cause other problems on a Jeep Compass?
It can. Newer cars have many computers, and low voltage can make them act up. That is why the tech tests before quoting more work.
Do you come to San Bernardino?
Yes. This Compass was a San Bernardino call. Call us and we will tell you when we can be there.
Supercanic tip: Missed a call from us? Call back. We do not charge you for the call, and the first hour tells us what the car needs. Call us at (951) 904-2477.
Not Sure What Your Car Needs?
One hour of diagnosis, $150. If the job grows, we stop and ask first.
